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Frequently asked questions

General Questions
How does Tulyp differ from traditional financial institutions or banks?

Tulyp is designed specifically for SMEs, offering faster, more flexible financing solutions. Unlike traditional banks, Tulyp provides cash flow financing with terms tailored to your needs (30–120 days) and seamless tools for managing supplier payments, including guarantees, multi-currency accounts, and local accounts. Tulyp also integrates innovative technology and prioritizes user-friendly processes to reduce delays and complexity.

What types of businesses does Tulyp support?

Tulyp primarily supports importers, exporters, and SMEs involved in cross-border trade. However, we also support domestic trade. Whether you're sourcing materials, shipping goods, or navigating international transactions, Tulyp’s tools are tailored to help you manage cash flow and payments efficiently.

What industries are best suited for your services?

Tulyp is ideal for industries reliant on global supply chains, such as manufacturing, retail, wholesale, commodities, and e-commerce. Tulyp as also a strong expertise in metallurgy and metalworking, industry equipment, vehicle and transport equipment, agriculture and livestock, food and related products, wood and furniture, paper and cardboard, glass and construction materials. Any business facing cash flow challenges or navigating international payments can benefit from Tulyp’s solutions.

How quickly can I get started with Tulyp?

The onboarding process is designed to be quick and efficient. Once you provide the necessary documentation, Tulyp can process your application and enable access to its financing tools in as little as 48 hours, depending on your specific requirements.

Security & Compliance
What is the purpose of segregated accounts, and how do they protect my money?

Segregated accounts are separate from Tulyp’s operational accounts, ensuring that your funds are held securely and used only for their intended transactions. This protects your money from mismanagement and ensures transparency in how funds are handled.

Who are your financial partners, and what guarantees do they offer?

Tulyp works with fully licensed financial partners across major global markets, including the EU, US, UK, Australia, Canada, China and others. These partners bring robust regulatory compliance and operational reliability, ensuring secure and trustworthy transactions.

Financing & Payment Solutions
What are the terms for cash flow financing?

The factors that influence financing terms are:
- Interest rates: These can be fixed or variable and will depend on the factors mentioned below.
- Repayment schedule: This outlines the frequency and duration of your payments.
- Fees: Lenders may charge origination fees, late payment fees, or other administrative costs.
- Covenants: These are conditions that you need to meet during the financing term, such as maintaining a certain level of working capital.
- Currency: Tulyp offers multi-currency accounts, so it's important to understand the implications of borrowing and repaying in different currencies. To get the most accurate and up-to-date information on Tulyp's financing terms, we recommend reaching out to us directly. We'll be able to provide you with a personalized quote and answer any specific questions you have. You can get in touch through our Contact page.

What can I use the financing for?

Tulyp's financing is quite flexible and can be used to support a variety of trade-related activities. Essentially, it's designed to help businesses bridge the gap between paying suppliers and receiving payment from buyers, which can be a significant challenge in international trade. Some common ways businesses use Tulyp’s financing solution:
- Purchasing inventory or raw materials: If you need to pay your suppliers upfront but don't have the immediate cash flow, Tulyp can finance those purchases, allowing you to fulfill orders and keep your business moving.
- Managing cash flow fluctuations: International trade often involves uneven cash flows due to varying payment terms and delivery schedules. Tulyp can help smooth out these fluctuations, ensuring you have the funds you need when you need them.
- Expanding into new markets: Entering new markets can be costly. Tulyp's financing can provide the capital you need to secure new orders, cover shipping costs, and manage other expenses associated with expansion.
- Taking advantage of early payment discounts: Some suppliers offer discounts for early payment. With Tulyp's financing, you can access those discounts and improve your profit margins.
- Mitigating currency risk: Fluctuating exchange rates can impact your profitability. Tulyp offers multi-currency accounts that can help you manage this risk and protect your bottom line.

Can I use Tulyp’s financing alongside my existing bank loans?

Yes, Tulyp’s financing is designed to complement other funding sources, giving you additional flexibility to manage cash flow or expand operations.

How are payment guarantees structured, and how do they protect me?

Payment guarantees are a crucial tool in international trade, and Tulyp structures them in a way that provides robust protection for your company and partner.

Structure of Tulyp's Payment Guarantee:
- Contractual Agreement: It all starts with a clear contractual agreement between you (the importer or exporter), your counterparty, and Tulyp. This agreement outlines the terms of the transaction, including payment amount, delivery dates, and documentation requirements.  
- Secure Guarantee Account: Tulyp establishes a secure guarantee account where the buyer deposits the payment funds before the goods are shipped. This ensures that the funds are available and protected.
- Independent Verification: Once the seller ships the goods, they upload the required shipping documents to Tulyp's platform. Tulyp then independently verifies these documents to ensure they comply with the terms of the contract.
- Funds Release: Upon successful verification of the documents, Tulyp releases the funds from the guarantee account to the seller. This guarantees that the seller receives payment for the delivered goods.  

How Tulyp's Payment Guarantee Protects Your Company:
- Mitigates Non-Payment Risk: For sellers, it ensures they get paid even if the buyer fails to fulfill their payment obligations.
- Protects Against Non-Delivery or Discrepancies: For buyers, it ensures that they only pay for goods that have been shipped and meet the agreed-upon specifications.
- Reduces Counterparty Risk: By having Tulyp as an independent intermediary, it reduces the risk of fraud or non-performance by either party.
- Increases Trust and Transparency: The clear process and guarantee account provide transparency and build trust between trading partners.
- Facilitates smoother transactions: With payment security in place, both parties can focus on their core business activities with greater confidence. In essence, Tulyp's payment guarantee acts as a safety net, minimizing the risks inherent in international trade and providing peace of mind for both importers and exporters. It's a key component of their platform, which is designed to facilitate efficient, secure, and trustworthy global trade.

What fees should I expect, and how are they calculated?

Tulyp’s fees are competitive. They are calculated based on factors like the financing amount, duration, geographies and risk profile. Transparent pricing ensures you understand all costs upfront.

International Transactions
What are the benefits of using local and international accounts?

Local and international accounts are essential tools for businesses engaged in global trade. They simplify cross-border transactions by allowing you to send and receive payments in various currencies. This reduces transaction fees, eliminates conversion delays, and provides a more seamless payment process for both buyers and sellers.
They offer several key benefits that can significantly enhance your financial operations and competitiveness in the global marketplace.

Benefits of Local Accounts:
- Faster Payments: Local accounts enable faster payment processing within the country where the account is held. This can improve your cash flow and reduce delays.
- Reduced Costs: Transferring money between local accounts is often cheaper than making international transfers, saving you money on transaction fees.
- Improved Customer Experience: Offering customers the option to pay in their local currency and through a local account can enhance their experience and build trust.
- Access to Local Payment Systems: Local accounts give you access to local payment systems and networks, which can be more efficient and cost-effective for domestic transactions.
- Stronger Relationships with Local Suppliers: Maintaining local accounts can demonstrate your commitment to the local market and strengthen your relationships with local suppliers.  

Benefits of International Accounts:
- Simplified International Trade: International accounts facilitate transactions across borders, making it easier to manage payments and collections from foreign customers and suppliers.
- Currency Risk Management: Holding accounts in multiple currencies allows you to mitigate the risk of exchange rate fluctuations by matching your income and expenses in the same currency.
- Enhanced Financial Flexibility: International accounts provide greater financial flexibility by enabling you to hold and manage funds in different currencies and jurisdictions.
- Improved Cash Flow Visibility: Having a consolidated view of your international accounts can improve your cash flow visibility and make it easier to manage your global finances.
- Expansion into New Markets: International accounts can support your expansion into new markets by providing a local presence and facilitating transactions in the local currency.  

Tulyp offers both multi-currency and local accounts, empowering businesses to navigate the complexities of international trade with greater ease and efficiency.

Which countries does Tulyp support for international trade?

Tulyp supports transactions in 200 countries and offers payment capabilities in 35 currencies, ensuring you can operate smoothly in nearly any market worldwide.

How does Tulyp handle currency conversion and exchange rates?

Tulyp’s platform integrates tools to manage currency conversions efficiently, offering competitive rates and reducing the impact of fluctuating exchange rates on your transactions.

Due Diligence & Partner Vetting
How does Tulyp verify buyers and sellers?

To verify buyers and sellers, Tulyp uses several key aspects that strengthen the process:

- Contractual Agreement: Tulyp uses a tripartite contractual agreement that all parties must validate on the platform before any transaction can occur. This agreement includes details about the transaction, ensuring transparency and commitment from all parties.
- KYC/KYB/AML/PEP Compliance: As Tulyp partners with regulated financing entities and service payment providers, they adhere to Know Your Customer (KYC), Know Your Business (KYB), Anti-Money Laundering (AML) and Public Exposed Person (PEP) regulations. This means Tulyp and its partners likely require businesses to provide documentation to verify their identity and legitimacy.
- Partnerships and Licenses: Tulyp’s partners hold financing and payment licenses in major economies and operates within a network of regulated financial institutions. This implies that partnerships and compliance measures are in place to facilitate secure and verified transactions.
- Focus on Trust and Security: Tulyp is committed to trust and security in international trade. This means that verifying the legitimacy of buyers and sellers is a core component of our operations.

What happens if a transaction involves an unreliable or non-compliant party?

Tulyp's platform truly shines, offering safeguards to protect you in such situations. Tulyp helps mitigate risks associated with unreliable or non-compliant parties:

For Buyers:
- Payment Security: Your payment is held in a secure guarantee account, ensuring that funds are only released to the seller upon successful delivery and verification of goods. This protects you from paying for goods that never arrive or don't meet specifications.
- Document Verification: Tulyp independently verifies the seller's shipping documents to ensure compliance with the contract. This protects you from discrepancies or fraudulent practices.
In case there is any doubt on reliability or non-compliance of your partner, funds are retained until the doubt is removed. If the doubt is confirmed, the funds are sent back to the buyer.

For Sellers:
- Guaranteed Payment: Tulyp's payment guarantee ensures that you receive payment for delivered goods, because the funds are transfered to the guarantee account.
- Reduced Non-Payment Risk: By verifying the buyer's ability to pay upfront and holding funds on the guarantee account, Tulyp minimizes the risk of non-payment.
- Secure Platform: Tulyp's monitors and checks all parties for transparency on its platform, reducing the risk of dealing with fraudulent or unreliable buyers. In essence, Tulyp acts as a trusted intermediary, mitigating risks associated with unreliable or non-compliant parties.

What kind of documentation or information is required from my business?

Typically, Tulyp requires financial statements, business registration certificate, business licenses, articles of incorporation or similar documents, identification for key stakeholders and directors, proof of address, bank statements and transaction-related documentation. Specific requirements may vary based on your industry and transaction type.

User Experience
What does the onboarding process look like?

The onboarding process is simple and fast:
-Complete an online form with basic information about your business.
-KYC/KYB verification: Tulyp must verify your identity and ensure you comply with financial regulations.
- Account activation: once the KYC/KYB is validated, you will be invited to activate your account and start using Tulyp's services.

For financing solutions:
-Credit assessment: Tulyp and its financing partners will assess your business's financial health to determine your eligibility for financing.
- Personalized offer: Tulyp will provide a tailored offer outlining the financing terms and conditions.

How can I track payments or financing status in real-time?

Tulyp online platform offers a user-friendly dashboard that provides real-time updates on your account activity (payment statuses, financing terms, and transaction history…) giving you full visibility into your operations.

What kind of customer support does Tulyp provide?

Tulyp prioritizes customer support and our team is committed to providing timely and effective assistance throughout your trade finance journey. Here's how our customer support is structured:

- Dedicated CSM: upon successful onboarding, you'll be assigned a dedicated CSM who serves as your primary point of contact. They possess in-depth knowledge the platform, enabling them to address your specific needs effectively.
- Proactive Communication: your CSM will proactively reach out to understand your business goals and challenges, ensuring alignment between our services and your requirements. They'll keep you informed about new features, regulatory updates, and any relevant changes that may impact your transactions.
- Timely Issue Resolution: whether you have questions about our platform, need assistance with a transaction, or encounter any challenges, your CSM is readily available to provide solutions and guidance promptly.
- Feedback and Continuous Improvement: we value your feedback and actively seek it to enhance our services continually. Your CSM will be there to gather your input and ensure we're meeting your expectations.
- Collaboration with Internal Teams: your CSM acts as your advocate within Tulyp, collaborating seamlessly with our internal teams (compliance, finance, operations) to address any complex issues or requests effectively.

Specific cases
What happens if a buyer defaults on payment?

This is where Tulyp's Payment Guarantee truly proves its value. A buyer defaults on payment couldn’t happen with Tulyp payment guarantee because:

- Protection for the seller: the primary function of the payment Guarantee is to protect the seller from non-payment risk.
- Guarantee account: the buyer's payment is held in a secure guarantee account, meaning the funds are already set aside and protected from the buyer's financial difficulties.
- Tulyp's guarantee: Tulyp guarantees the payment to the seller. Upon successful verification of the shipping documents, Tulyp releases the funds from the guarantee account to the seller, regardless of the buyer's payment status.
- Minimized disruption: by ensuring prompt payment to the seller, Tulyp minimizes disruption to the seller's business caused by the buyer's default. This helps maintain the seller's cash flow and business continuity.
- Increased confidence: knowing that Tulyp's payment guarantee is in place gives sellers the confidence to trade with buyers, even in new or less familiar markets, without the constant worry of non-payment. In essence, Tulyp's Payment Guarantee acts as a safety net for sellers, protecting them from the financial consequences of buyer default and enabling them to trade with greater security and peace of mind.

Can I use Tulyp for one-time transactions, or is it better for ongoing relationships?

Yes, you can use Tulyp’s solutions for a one-time transaction (for instance, for guarantee of conterparty/risk mitigationor financing). Tulyp’s platform offers different solutions to support your business and protect your cashflow that will probably lead to an ongoing relationship, with the help of our team of experts.

How does Tulyp handle disputes between buyers and sellers?

Tulyp serves as a neutral intermediary (trusted Third-party) and is not involved in the negotiation or execution of the commercial contract. Any disputes arising from the transaction are solely between the buyer and seller. In the event of a dispute, Tulyp will suspend the transaction and hold funds securely on the guarantee account until a resolution is reached.

What if I want to cancel or modify a financing agreement?

For information about canceling or modifying your financing agreement, you’ll have to refer to the terms and conditions outlined in the agreement itself. It will detail the specific procedures and any applicable fees or penalties. If you have further questions after reviewing the agreement, please reach out to your dedicated CSM to discuss your specific situation and understand the implications of cancelling your agreement.

What we can do

The all-in-one platform to optimize
your international cash flow

Tulyp streamlines international transactions by enabling faster, cost-effective payments in local currencies, benefiting both buyers and sellers. Transact like a local and build efficient, reliable operations for all parties involved.

200 countries

connected to the SWIFT network

18 licences

payment licences in major economies

35 currencies

local and multi-currency  accounts

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